Frequently Asked Questions
What is customer journey mapping?
This is a handy method for seeing your eCommerce site through the eyes of your users by stepping through each part of the shopping experience in a granular way.
Why does UX testing work?
You’ll often be surprised by interviewing users and asking them to step through this journey under your observation. The empathy map is a fantastic tool for helping organize all the great feedback you will capture.
.png)
